Refund policy

Return & Refund Policy

1. Right to Return (Change of Mind)

We want you to be happy with your gear. In accordance with EU consumer protection laws, you have the right to return any standard item (like our shirts and stickers) within 14 days of delivery without providing a reason.

  • Condition: Items must be in their original, unworn, and unwashed condition.

  • Return Shipping: As per our store policy, customers are responsible for the cost of shipping the item back to us.

  • Refunds will be issued within 14 days of receiving the returned item, using the original payment method.

2. Damaged, Defective, or Incorrect Items

If there is a mistake on our end—such as a print error, a hole in the shirt, or we sent you the wrong size/color—we will fix it immediately.

  • Contact us at vansofvw@gmail.com within 14 days with your order number and photos of the issue.

  • We will provide a replacement or a full refund at no cost to you.

3. Non-Returnable Items (Final Sale)

The only items that cannot be returned are those that have been custom-personalized at your request (e.g., adding your specific name, license plate number, or custom text to a design).

  • Standard designs from our collection are not final sale.

4. Shipping Issues

  • Lost in Transit: If the carrier confirms the package is lost, we will send a replacement.

  • Incorrect Address: Please double-check your shipping info. We cannot offer refunds for items delivered to an incorrect address provided by the customer.

How to Start a Return

Email us at vansofvw@gmail.com with:

  1. Order #[Your Number] in the subject line.

  2. A brief note about what you'd like to return.